NW.Consultancy Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal
information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain
Contact details:
Telephone
07516613217
Website
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
• Names and contact details
• Addresses
• Private and confidential information relating to the family, children, and young people. This is in order to act on their behalf as their advocate.
We also collect or use the following special category information for the operation of client or customer accounts. This information is subject to additional protection due to its sensitive nature:
• Health information
We collect or use the following personal information to comply with legal requirements:
• Name
• Contact information
• Health and safety information
• Any other personal information required to comply with legal obligations
• Safeguarding information
• Records from a child or young person’s school, their data from medical reports that I have been provided by the parent/carer.
• Any additional information that the family wish for me to be privy to in advocating on their behalf.
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
• Health information
We collect or use the following personal information to protect client welfare:
• Names and contact information
• Health and wellbeing information
We also collect or use the following special category information to protect client welfare. This information is subject to additional protection due to its sensitive nature:
• Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Witness statements and contact details
• Information relating to health and safety (including incident investigation details and reports and accident book records)
• Correspondence
• I will send invoices to clients for my consultancy services. I will need information including correspondence they have sent for the purposes of formal complaints they have made against schools, NHS health services, housing enquiries, Disability Living Allowance (DLA), Personal Independent Payments (PIP), details of medical conditions and diagnosed conditions. Requests to see emails or records of meetings that have taken place that are important to the case.
We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
• Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases
on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• I obtain personal information relating to clients as the instructed Advocate to act on their behalf for when they need to challenge decisions relating to school complaints, housing complaints, NHS complaints and/or others. I would only have to share information with Child Protection Services, Adult Services and/or Police if a safeguarding disclosure is made, or there is a concern for a child, young person’s or adults welfare. I work within a private and confidential setting. But any disclosures must be passed on.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
• I am working with families that have children, young people and adults with diagnosed differences and/or disabilities or suspected differences and disabilities I have a legal obligation to make sure that I record their personal information as I am representing them as their advocate.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to protect client welfare are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
• If there is a concern around client welfare, I have the relevant personal information to share with the correct legal bodies such as children\'s services or the police, if a disclosure is made. I would only ever use their personal information in the interests of their welfare.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• I will be advocating for families, young people and adults through formal complaint procedures so I will be dealing with many queries.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
• Directly from you
How long we keep information
We will only keep personal data for as long as is needed.
• If an enquiry is made and no follow up action is required. I will destroy all records in accordance with GDPR.
• If a client instructs us to act on their behalf, I will store their details for up to one year after the case is closed. Once this time limit has been reached, all data will be destroyed in accordance with GDPR Policies and UK Legislation.
Who we share information with
We do not sell your personal data. We may share it only:
• With trusted service providers (for example, secure email or payment processors) to help us deliver our services.
• With GoDaddy, our website hosting provider, which may process limited technical data (such as IP addresses and server logs) to maintain and secure our website.
• Professional or legal advisors
• Emergency services
• Organisations we’re legally obliged to share personal information with All information is shared with the consent of the client, however, if there is a safeguarding matter then there is a duty of care to share this information with the relevant safeguarding bodies and/or Police.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
September 2025.
